CAREERS
Are You Interested in Joining a Team of Fun, Hardworking Professionals in NYC?
CAREERS
DIRECTOR OF CUSTOMER EXPERIENCE
Are You Interested in Joining a Team of Fun, Hardworking Professionals in NYC?
About the Director of Customer Experience
Leading our customer advocacy, the Director of Customer Experience (DCE) helps with the success of Done Right and is a key member of our account management team. The DCE is in charge of post-acquisition customer service and focuses on enhancing the client experience. The day-to-day operations involve customer contact, which requires that the applicant have excellent customer service and support skills.
Responsibilities of the Director of Customer Experience
- Manage the customer experience, help with reporting and handling customer service issues
- Tracking key customer experience data to enhance Done Right’s customer service policies
- Provide high-quality service to all client needs
- Support sales teams by managing our key accounts portfolio and by serving as the point of contact to clients
- Work with Sales to create strategies for regional account growth and acquisition of accounts in new markets.
Some of the Clients We Work With
